Anne Kaye

“Anne is the consummate professional who’s passionate about what she does. She’s committed to her clients and it’s a pleasure to work with her.”  Gord Locke, Quartech Systems

Representative Experience – since 2000

For Francisation InterGlobe (FIG) January 2012 to present

Anne is providing Project Management and Active Coaching to this Montreal-based linguistic marketer to enable them to develop and apply project management and client relationship tools and processes to support their rapid growth. Her work has enabled FIG to support several clients including Aeropostal – a major US retailer – to successfully enter the Quebec market-place.

For Fortis BC (formerly Terasen Gas) November 2010 to June 2011

As the Change Management Architect, Anne was responsible for leading a collaborative effort to develop strategies and tactics to support Fortis in bringing their customer service and billing functions back in-house. The scope of her work included: developing the recruitment, instructional design, training delivery, user documentation and communications strategic and tactical plans, hiring a team of Instructional Designers, Trainers, and Technical Writers, and systematically handing over responsibility for delivery to the Fortis internal managers as they were hired and integrated into the operation.

For Mountain Equipment Co-op (2000 to 2010)

Managed the development and implementation of MEC’s Corporate Intranet
Anne managed this 18 month project from strategy to roll-out. She facilitated a comprehensive requirements gathering and strategic planning process with senior managers and staff at all levels, guided the software selection, led the vendor and staff team in the site’s design and development, managed the content load, and planned and over-saw the site’s introduction to MEC’s 1700 staff located across Canada. The site was exceptionally well received by staff, and is now established as a core communication and information-sharing tool.

Managed the development and implementation of MEC’s award-winning e-retail site, mec.ca. Anne led this large, complex project over a two-year period from inception to implementation. Reporting directly to the CIO, Anne’s responsibilities included: leading the team of MEC staff and multiple vendors; presenting regular progress reports to the Steering Committee and the Board; guiding the software and vendor selection process; providing a single point of liaison between the vendors and MEC, and managing the roll-out. Anne subsequently acted as the Website Manager for a year until mec.ca was fully integrated into the organization. Within the first year of its operation, mec.ca had exceeded its sales targets, and is now one of MEC’s top performing stores.

For Vancity Savings and Credit Union 2003 to 2007

Coached the in-house Project Manager in successfully re-implementing the Vancity staff intranet including a redevelopment of the Content Management System. The work included facilitating several requirements gathering and project planning sessions with senior staff, developing and managing the project plan, and establishing the acceptance test and implementation strategies.
Managed a project to measure the effectiveness of internal service and facilitated sessions in which departmental managers and staff reviewed their results and planned improvements to their service levels.
Established and Facilitated a Quality Circle for the Human Resources and IT departments to regularly review changes and enhancement to key Human Resources and Payroll systems and to ensure that they were appropriately tested.

For the Ministry of Children and Family Development (MCFD) 2000 to 2009

Led a team of internal and external resources in affecting foundational changes in the way information is collected, stored, and shared among more than 500 Regional staff. The work increased the accessibility of key documents and supported the collaborative creation of materials through the successful implementation and adoption of a regional Sharepoint site. The work continues to be lauded as one of the most successful projects in the Region.

Supported the Regional Executive Director in re-vitalizing the management culture and making it highly collaborative and supportive. The work included facilitating processes to: renew the vision and values statements, develop a fair and transparent decision-making process, and deliver an all-staff conference on the theme of appreciation.

Supported the Region in improving internal communication so that their messages more effectively reached the audience, and were more easily understood and acted upon. Worked with internal project teams to support them in applying the new approach.
Led a project to collaboratively gather and document functional requirements for the Integrated Client Case Management project. Anne and her team’s work formed foundational materials for the subsequent vendor selection and needs analysis phases of the multi-million dollar implementation.

For Community and Environmental Organizations (2000 to 2012)

Mentored the partners and senior staff at a Vancouver-based environmental consultancy in developing and applying project and client management tools and processes that resulted in a significant improvement in their profitability. Used group facilitation methods as well as providing one-on-one coaching.

Facilitated a series of working sessions that enabled three, large Social Services agencies to collaboratively define their business system needs. Two of the three agencies selected and successfully the same software package.

Analyzed the business viability of taking a custom-built, client case management software package to market and, working with a financial analyst, developed a business plan that the organization has successfully implemented.

Led a team of internal staff and external consultants in a six-month project to design and develop training to introduce an automated client case management system to the newly restructured Community Living BC. The work involved mapping current and new business processes and developing classroom curriculum that trained staff to use the system within the context of their new roles and day-to-day work processes. The training was a foundational piece for the success of the system’s implementation.

Worked with BC’s largest Aboriginal service provider to streamline its accounting and administrative processes in preparation for a very significant period of growth.

Other Assignments and Clients prior to 2000

Anne has provided a rich range of services to several large and prestigious clients in her 25+ consulting career. She has taught Project Management at UBC, has developed training for Prevention Officers at Work Safe BC, and at ICBC, has managed the development of a variety of systems from payroll to vehicle warranty, and has coached junior and intermediate project managers in building their skills and achieving project success.
Chronology

      • 1990 to present, President Gateway Consulting Services Ltd
      • 1986 to 1990, President Edge Training and Consulting Ltd
      • 1984 to 1986, Development Manager, Sona Systems Ltd
      • 1981 to 1984, Consultant DMR Associates. (Now Fujitsu)
      • 1979 to 1981, Business Analyst, Nova, Calgary
      • 1976 to 1979, Programmer / Analyst Lucas Aerospace, Birmingham UK

Education and Certification

1976 – Bachelor of Arts – University of Birmingham, UK.
1977 – Certificate in Computer Technology – Lucas Group Training, UK
2009 – Certification as a Professional Facilitator with the International Association of Facilitators (IAF)